Cracker Barrel, an American chain restaurant, got under fire in January 2022 for serving a man corrosive cleaning liquid instead of water!
The man in question was having lunch at a Tennessee outlet in April 2014, when a waitress served him a mixture of water and Eco-san - which is commercial-grade bleach used as a cleaning agent.
The man drank it and immediately realized that it was not ice water, but some chemical that caused a burning sensation in his mouth and esophagus.
Shortly after the incident, the man developed gastrointestinal issues like regular cramping, bloating, diarrhea and reflux pain. This turmoil made him lose his job and left him with permanent internal injuries that he is still battling over 8 years later.
The case eventually went to trial and a jury recently awarded him compensatory damages totaling $4.3 million and punitive damages of $5 million.
While serving a customer bleach is an extreme case, employees often make mistakes. So in order to cover themselves against such cases, most businesses, especially restaurants, purchase a General Liability Insurance policy.
General Liability Insurance primarily covers instances of bodily injury or property damage caused to a customer or someone on the business premises.
Through this insurance, the business can adequately pay for compensatory damages and legal fees that may become liable to them as a result of civil lawsuits.
Learn more: What does General Liability Insurance cover?