An IndiGo passenger flying from Patna to Bangalore sought to retrieve his lost baggage in the most unconventional of ways.
Detailing the story on Twitter, the passenger explained how upon his arrival in Bangalore, he picked up his bag and reached home like usual- only to find that the bag was not his own. He had exchanged his almost identical bag with a fellow passenger.
Airline customer support was not of much help. They refused to share the other passenger’s contact details citing privacy and data protection concerns.
But the passenger in question, being a software engineer, decided to take the matter into his own hands. With the help of the PNR number written on the bag tag, he was able to dig around the IndiGo website to find out the name and address of the other passenger.
They soon met up to exchange the concerned bags.
While this story had an otherwise favourable outcome, it raised legitimate concerns about IndiGo’s data security.
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Cyber Security Insurance covers instances of identity theft, malware attacks, phishing attacks, theft, extortion, and privacy invasion, among others. Furthermore, costs of PR or IT consultants, legal fees, mitigation costs, etc. can also be adequately covered.
IndiGo in its response has denied any allegations of data vulnerabilities and emphasised that their IT processes are robust and uncompromised.